SUMMARY
Information systems professional with specializations in web systems and medical imaging systems. Strong customer service background with effective teamwork and communication skills. Able to distill complex technical concepts into non-technical terms. Demonstrated ability to quickly master completely new subject areas. Areas of interest include web standards, design optimization, usability, training and knowledge transfer, and image analysis.
EDUCATION
Weatherhead School of Management at Case Western Reserve University, Cleveland, Ohio
5/2007
Dual Masters Degrees
- MBA (Master of Business Administration); Concentrations: MIS and Technology Management
- MSM-IS (Master of Science in Management with a specialization in Information Systems)
Dean's Academic Achievement Award
5/2002
Bachelor of Science
- Major: Management; Concentration: Information Systems; Minors: Computer Science, Visual Media
- CWRU Presidential Scholarship, National Merit Scholarship, Advanced Placement Scholar with Distinction
EXPERIENCE
MIM Software Inc, Beachwood, Ohio
July 2007 - present
Clinical Support Engineer
- Perform onsite sales presentations, clinical evaluations, installations, and training sessions. Provide application support and customization for radiology and radiation oncology customers throughout the USA and Canada.
- Rebuilt company website front end with completely redesigned CSS-based templates to support a modular approach to adding new content. Tweaked back end Ruby on Rails templates to produce clean semantic markup with a new URL scheme that improves navigation and search engine indexing.
- Built a Google Maps interface for company customer relationship management system to help visualize sales lead locations and sales process status in order to prioritize and optimize sales staff travel.
Mandel Center for Nonprofit Organizations, Case Western Reserve University, Cleveland, Ohio
May 2004 - July 2007
Technology Specialist
- Redesigned and modernized 250+ page departmental website with CSS and XHTML semantic markup to improve navigation, accessibility, load time, and search engine indexing.
- Built CSS-based templates and modules that other departments could use as an alternative to existing table-based templates without changing a single pixel of page layout. Templates added functionality such as a static SSI navbar that mimics dynamic behavior by responding to body tag class definitions on each page.
- Worked within extremely limited budget to maintain department computer systems and to improve user experience where possible. Improved departmental data management and security by centralizing data storage and shutting down unregulated file shares.
Department of Pathology, Case Western Reserve University, Cleveland, Ohio
June 2002 - May 2004
Research Assistant I
- Performed original research on high resolution flow cytometry signal amplification techniques.
- Trained in sterile tissue culture, laser confocal microscopy, Western Blot analysis, and standard lab procedures.
- Published in Cytometry and the American Journal of Clinical Pathology.
User Support, Case Western Reserve University, Cleveland, Ohio
February 1998 - May 2002
Senior Microcomputer Support Specialist - Part Time
- Diagnosed, troubleshot, and resolved operating system, network, application, and peripheral problems with Macintosh systems for CWRU faculty and staff.
- Pioneered use of customized CD kit with network and disk troubleshooting tools, system and app updates, and OS reinstallation CDs.